Hey There! Got some burning questions? Take a look at our FAQ and see if you can find what you need!
My account won't log in and i can't see my store credit?
We are currently updating our entire website and store credit needs to be re-applied to some accounts. Please fill out the contact form and we will apply your new gift certificate as soon as possible.
I am wondering if an out of stock item will be restocked?
If an item is out of stock please contact us via our contact form below and we will endeavour to reply to you asap to let you know if and when an item will be restocked.
I'm after some information on sizing?
We have a link to our size guide on every product page right next to to size selector. Just click ‘view size guide’. We also give a description of fit in the product page, so have a look to see if an item runs big or small, or has any adjustable features.
How do I return an item?
If it doesn’t work out we gladly accept returns for unworn items in original condition with the tags still attached (excluding SALE ITEMS, EARRINGS, SWIMWEAR AND INTIMATES). We offer free returns for all Aus orders. For information, please visit our RETURNS PAGE
How much is shipping and how long will it take?
We offer free express shipping in AUS and for orders over $50 AUD! All Australian orders under $50 will be sent express via Australia Post for a flat fee of $7.95. For AUS orders please allow 1-2 days if you are in the Express Post Network or 1-4 days if you are outside this network. For a full outline of international shipping cost and times, please click HERE.
How long will it take to pack and send my order?
We aim to post your order within 24 hours from when the order was placed and you will receive an email to let you know it’s been dispatched. During busy times such as holidays and sales, please allow up to 48 hours for your item to be shipped. Please note, we do not operate on weekends, so if you’ve ordered late on Friday or over the weekend, your order will not be dispatched until Monday.
I did not receive a confirmation email?
Depending on your settings and host, your mail may have been directed to a junk or ‘Promotions’ folder. Please check here first before submitting a contact form.
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PH: 07 3252 5493
For other enquiries, please submit a contact form and we will endeavour to get back to you within 24 hours.