Shipping & Delivery

AUSTRALIA +

USA + 

CANADA +

NEW ZEALAND +  

UK & EUROPE +

REST OF THE WORLD +

*Some Australia Post International Services may be delayed due to the ongoing health crisis. Please see here for more details.

*DHL services remain un-interrupted. 

DISPATCH

All stocked items will be dispatched within 24-48 hours from the date the order was placed. Some specialty or pre-order items may take longer to ship; customers will be notified if so. 

- Please note that all orders are sent on weekdays only. 

- If you need an order safe dropped, you will need select safe drop via your Australia Post tracking portal.

 

SHIPPING TIMES AND TRACKING

All items will be delivered via Australia Post or DHL. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post or DHL. Once your order is dispatched, you will receive an email with tracking information.

 

CUSTOMS / ACCEPTANCE OF DELIVERY

Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.

 

INCORRECT ADDRESS 

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

 

RETURN TO SENDER

If your parcel is automatically returned to sender by the postal service, our returns team will contact you to arrange redelivery when we receive it. Please note we are unable to offer a refund for a return to sender parcel.

 

ORDER DOES NOT ARRIVE 

Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. Verge Girl is not responsible for fault of delivery by Australia Post or DHL. Please let us know, however we are not able to refund in these circumstances. 

All parcels shipped within Australia with Australia Post and overseas with DHL are dispatched from our warehouse with signature required upon delivery. If you select safe drop with Australia Post or signature release with DHL please ensure there is a safe location at your address for the postal service to leave your parcel unattended. Verge Girl is not able to offer any compensation if a parcel has not been received after the postal services have delivered to your address.

 

CUSTOMER PICK UP

As we are an online store, unfortunately we are unable to offer pick-up of purchases, or viewing prior to purchasing. If you urgently need your order, please email us and we can schedule a pick-up time.

 

 

Hidden Table

 

Australia

 

Spend under $50 -  $7.95 Express Shipping (Aus Post 1-2 days)

Spend over $50 - Free Express Shipping (Aus Post 1-2 days)

 

USA

 

Spend under $120AUD - $15AUD Express Shipping via DHL (1-3 days) 

Spend over $120AUD - Free Express Shipping Via DHL (1-3 days)

*$120 AUD = approximately $93 USD 

 

Canada

 

Spend under $150AUD - $15AUD Express Shipping via DHL (1-3 days)

Spend over $150AUD- Free Express Shipping Via DHL (1-3 days)

$150 AUD = approximately $147 CAD

New Zealand

  

Spend under $100AUD - $10AUD Express Shipping via DHL (1-3 days) 

Spend over $100AUD - Free Express Shipping Via DHL (1-3 days)

 

UK & Europe

 

$10 AUD Standard Shipping via Australia Post Pack and Track Service. Delays of up to 4 weeks may occur as a result of Covid-19

$30 AUD Express Shipping Via DHL (1-4 Days). 

 

Rest of World

 

$25 AUD standard shipping via Australia Post Pack and Track service (5-10 Days) Significant delays may occur.

$45 AUD express shipping via Australia Post International Express service (1-5 Days). Significant delays may occur