Returns

Oh Hey! Thank-you for visiting the Verge Girl online store. We understand that buying things online sometimes don't go as planned, but don’t worry, we’ve got you covered. This policy outlines our returns, exchanges and refunds policy. By processing your payment with us, you are accepting the following terms and conditions regarding shipping and returns of your purchase.

 

Please click on the below to download the returns form.

 You can download our returns form here 

 

We do not accept returns on the following items:

SALE ITEMS, EARRINGS, SWIMWEAR AND INTIMATES. Please note, we do not cover return shipping costs and item/s must be sent back in original, unworn condition with all tags attached and free from any marks including makeup and perfume.

  

PRICING & PRODUCT INFORMATION

All of our prices are listed in Australian Dollars (AUD) unless the currency has been changed and all include GST.  We try our very best to ensure prices and product information are listed on the website correctly in the first instance, however, if by human error, something has been listed incorrectly, Verge Girl reserve the right to amend prices. Verge Girl also reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. We will endeavor to contact you and inform you of any pricing changes and from there, and you may choose to accept the new price or cancel your order.  Pricing is subject to change without notice.

 

PAYMENT METHODS

We accept payments through PayPal, Afterpay and Credit Card payment via Secure Pay on the website.   

  

STOCK AVAILABILITY

Verge Girl makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a full store credit for the out of stock item.

 

RETURNS/REFUNDS/DAMAGED GOODS

If for any reason you are unhappy with your purchase, please don’t hesitate to contact as soon as possible.

If you require a replacement size, colour or alternative item/s, you will need to place a new order. Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size or colour in stock. We will provide you with a store credit (via email) within 5 days of receiving the original item/s. This credit note will appear in your online Verge Girl customer account. PLEASE NOTE THAT VERGE GIRL DO NOT OFFER REFUNDS.

If you return an item purchased through Afterpay, we will deposit store credit into your Verge Girl account. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. The store credit will be deposited for the total value of the item(s) returned.

We accept all online returns AUS WIDE and INTERNATIONAL within 30 days of your original order being shipped. In-store purchases have a 7 day return period.
This means we need to receive the return within that timeframe.

Verge Girl does not accept returns for vintage, swimwear, lingerie, jewellery, belts and accessories inc bags and sale items. Please note, we do not cover return shipping costs and item/s must be sent back in original, unworn condition.

This includes packaging, tags and your packing slip. 

Verge Girl reserves the right to deny a credit note if item/s are returned used, soiled, worn or damaged in any way (this includes traces of perfume, deodorant etc.)

Returns must be sent to the following address with a copy of the provided return form and reasoning as to the return. Please contact us 
if you require a new copy of the returns form.


ONLINE RETURNS

VERGE GIRL

20 BROOKES STREET, BOWEN HILLS

QLD 4006

  

FAULTS

All orders shipped from Verge Girl HQ are thoroughly inspected for any faults before dispatch. If you find any damages or faults to a product shipped to you, please report all faults within 24 hours of receiving them. Email info@vergegirl.com with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.

Verge Girl does not accept returns on items damaged by general wear and tear. Verge Girl reserve the right to determine a genuine fault in the clothing, due to low probability of fault after close inspection in the warehouse.

If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a store credit. 

 

DELIVERY DAMAGE

We use protective packaging and reputable shipping companies, so damage during transit is rare.  Please send us photos and details within 24 hours of receiving the damaged package. Please email us at info@vergegirl.com with all details.

  

YOU RECEIVE AN INCORRECT ITEM

If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please email info@vergegirl.com with any concerns and we will send you further information on how to proceed. Verge Girl will cover all fees incurred in the process of exchange where receipts can be shown with exact costs (e.g. shipping costs returning incorrect item back to Verge Girl HQ). We will endeavor to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.

When returning the incorrect item, please ensure due care is taken to return the item to the warehouse in its original condition. All returned goods must be unused and in their original condition. 

 

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