Shipping & Delivery

Please note that payable import taxes and duties are the responsibility of the customer.


 

SHIPPING FEES

Delivery charges are based on size, weight, and delivery location.  Our website is currently set up for International Shipping

 

DOMESTIC ORDERS

Verge Girl has a flat rate delivery price within Australia. All domestic orders are sent via express post at $10 per order, not per item, all orders over $70 AUD are available with free express shipping.

 

INTERNATIONAL ORDERS

USA, Canada, New Zealand we offer free Standard Shipping on all orders via Australia Post Pack and Track Service (5-10 Days) and $25 Express Shipping Via DHL Worldwide Express (1-3 Days).

United Kingdom, Europe and Rest of the World we offer $25 Standard Shipping on all orders via Australia Post Pack and Track Service (5-10 Days) and $45 Express Shipping Via DHL Worldwide Express (1-4 Days).

 

FREE SHIPPING

We offer free express shipping on orders over $70 AUD within Australia and free standard shipping on all orders to the USA, Canada and New Zealand.

If a delivery is attempted whilst no one is home, your courier will leave you a card to take to the specified post office where you can then sign for your new items and take them home.  
If your order has been placed via express post, delivery time is estimated at 1-2 business days (Australia wide).  

 

DISPATCH

All stocked items will be dispatched within 24-48 hours from the date the order was placed. Some specialty or Pre-order items may take longer to ship; customers will be notified if so.  Please note that all orders are sent via Australia Post on weekdays only. 

 

SHIPPING TIMES AND TRACKING

All items will be delivered via Australia Post. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post. Once your order is dispatched, you will receive an email with tracking information.

 

ACCEPTANCE OF DELIVERY

Customers are responsible for organizing their own acceptance of items based on the delivery options they chose. Any re-delivery of parcels needs to be arranged and paid for by the customer. 


 

INCORRECT ADDRESS

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods. 


 

ORDER DOES NOT ARRIVE

Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. Verge Girl is not responsible for fault of delivery by Australia Post. Please let us know but we are not able to refund in these circumstances. 


 

CUSTOMER PICK UP

As we are an online store, unfortunately we are unable to offer pick-up of purchases, or viewing prior to purchasing. If you urgently need your order, please email us and we can schedule a pick-up time.

 

PRODUCT INFORMATION

To ensure a most accurate image of each product is displayed, we do not enhance colours and shoot most products on our models body so customers can accurately assess their desire for an item. Verge Girl cannot be liable for changes in colour perception due to screen settings on each individual’s computers when shopping with us. If you require further information on a product please contact us via the "Contact Us" page.

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