Refunds
Where are you sending your return from?
How would you like your return?
+ Gift Certificate = $10 bonus credit!
+ Refund
We will deduct $9.50 for the cost of the return shipping from your refund.
We gladly accept returns that are requested within 30 days of the order date using our returns portal and 14 days if using Refundid
We've partnered with Refundid so you can get your refund back instantly, before you've even sent back your order.
If Refundid is chosen, you will be refunded back to your nominated bank account. If a standard refund is chosen, you will be refunded via the method of payment used only. If you use a gift certificate to partially pay for your order, the refund will firstly go back onto the gift certificate and any remaining balance will be returned to your alternative payment method.
Our returns portal generates Aus Post standard shipping labels so please allow 5-10 working days for your return to be received back to us.
Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you and let you know that your return has been processed.
Our returns portal generates Aus Post standard shipping labels so please allow 5-10 working days for your return to be received back to us.
Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you and let you know that your return has been processed.
CONDITIONS
No returns on Sale or End of Season Clearance or products marked Final Sale
We do not accept returns on the following items:
- Products in Sale ~ Final Sale ~ End of Season Clearance
- Accessories
- Jewellery
- Intimates
- Vintage
- Home / Beauty
All products must be returned;
- Unworn and unwashed
- Hygiene sticker attached if swimwear
- Tags attached
- Free from make up and fake tan
- Free from any scent (including deodorant, perfume or washing powder).
PLEASE TAKE CARE WHEN TRYING ON CLOTHES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL BE SENT BACK TO YOU.
EXCHANGES
Due to high turnover of stock we do not offer exchanges at this time. If you have purchased an item but want a different size or colour, we recommend:
Booking a return for your item
Once your return has been processed, you will receive a store credit
Use your store credit to re-purchase the item
Please note that items sell out quickly, so we cannot guarantee that the item you want will still be available by the time your return is processed. If you think an item may sell out we recommend you re-purchase the item before returning your order.
STOCK AVAILABILITY
VRG GRL makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a gift certificate or refund for the out of stock item.
FAULTS
If you think you have received a faulty or incorrect item, please contact us within 24 hours of receiving the package via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.
VRG GRL does not accept returns on items damaged by general wear and tear. VRG GRL reserve the right to determine a genuine fault in the clothing.
If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate
INTERNATIONAL / EXPRESS RETURNS
If you are outside of Australia or prefer to send your return back via your own courier, please send your return using a trackable service, with your order number to and reason for return to;
ONLINE RETURNS
VRG GRL
BUILDING WEST
2A / 605 ZILLMERE ROAD
ZILLMERE
AUSTRALIA
QLD 4034
DELIVERY DAMAGE
If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details.
YOU RECEIVE AN INCORRECT ITEM
If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please contact us with any photos of the item and we will send you further information on how to proceed. We will endeavour to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.When returning the incorrect item, please ensure due care is taken to return the item to the warehouse in its original condition. All returned goods must be unused and in their original condition.