Returns

Hey Lady, It didn’t work out? No sweat, it happens!

Please choose your location to find out how to return your item.

  

 

CONDITIONS 

We do not accept returns on the following items:

- Sale category items

- Accessories

- Swimwear

- Intimates

- Vintage

 

All products must be returned;

- Unworn and unwashed

- Tags attached

- Free from make up and fake tan

- Free from any scent of deodorant, perfume or washing powder.

 

PLEASE TAKE CARE WHEN TRYING ON CLOTHES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL BE SENT BACK TO YOU.

 

EXCHANGES

Due to high turnover of stock we do not offer exchanges at this time. You can purchase an item in a different colour or size if it is still available. If you think an item may sell out we recommend you re-purchase the item before returning your order. 

 

STOCK AVAILABILITY

Verge Girl makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a gift certificate or refund for the out of stock item.

 

FAULTS

If you think you have received a faulty or incorrect item, please contact us as soon as possible via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.

Verge Girl does not accept returns on items damaged by general wear and tear. Verge Girl reserve the right to determine a genuine fault in the clothing.

If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate

  

INTERNATIONAL / EXPRESS RETURNS

If you are outside of Australia or prefer to send your return back express, please send your return using a trackable service, with your order number to and reason for return to; 

 

DELIVERY DAMAGE

If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details.

 

YOU RECEIVE AN INCORRECT ITEM

If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please contact us with any photos of the item and we will send you further information on how to proceed. We will endeavour to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.

When returning the incorrect item, please ensure due care is taken to return the item to the warehouse in its original condition. All returned goods must be unused and in their original condition.

 

 

Hidden Table
Australia	We provide FREE RETURN SHIPPING and will issue you a Gift Certificate. If you prefer a REFUND we can do that too and just deduct $6 for the cost of the return shipping. We gladly accept returns for items received within 14 days from delivery and provide you with a gift certificate or refund. Customers who use the return label generator - If you request a refund, we will deduct $6 to cover the cost of the return shipping. You will be refunded via the method of payment used only, if your method of payment is mixed using a gift certificate and other, you will receive the gift certificate back and the balance via your other payment method. Returns received after 14 days cannot be refunded however if your return is received within 30 days from delivery we will still provide you with a gift certificate. Our returns portal generates Aus Post standard shipping labels so please allow 5 working days for your return to be received back to us. Once we receive your return, please allow 2-3 days for your return to be processed. We will email you and let you know that your return has been processed.  To create your free standard shipping return label please click the below link and fill out the form to print your label.   GENERATE RETURN LABEL HERE * Please read below for conditions
Usa / New Zealand	We provide simple returns through DHL and will provide you with a Gift Certificate or REFUND. There is no upfront payment required to create a return label. Once we receive your return we will simply deduct the cost of the return label from your refund or gift certificate. USA 1-2 items - $13 USD 3+ items - $15 USD New Zealand 1-2 items - $9 NZD 3+ items - $12 NZD We gladly accept returns for items received within 14 days from delivery and provide you with a gift certificate or refund.  Returns received after 14 days cannot be refunded however if your return is received within 30 days from delivery we will still provide you with a gift certificate. You will be refunded via the method of payment used only, if your method of payment is mixed using a gift certificate and other, you will receive the gift certificate back and the balance via your other payment method. Once we receive your return, please allow 2-3 days for your return to be processed. We will email you and let you know that your return has been processed. Please create a return request and include ITEMS BEING RETURNED and the REASON FOR RETURN. Your return label will be emailed to you within 24hrs.   CLICK HERE TO REQUEST A RETURN LABEL *Please read below for conditions.
Rest of World	We provide Gift Certificates or REFUNDS We gladly accept returns for items received within 14 days from delivery and provide you with a gift certificate or refund. You will be refunded via the method of payment used only, if your method of payment is mixed using a gift certificate and other, you will receive the gift certificate back and the balance via your other payment method. Returns received after 14 days cannot be refunded however if your return is received within 30 days from delivery we will still provide you with a gift certificate. Once we receive your return, please allow 2-3 days for your return to be processed. We will email you and let you know that your return has been processed.   Please send your return via trackable post to:  ONLINE RETURNS VERGE GIRL 20 BROOKES STREET, BOWEN HILLS, QLD, AUSTRALIA, 4006 *Please read below for conditions.